Complaint Resolution Process

Graphite Business Advisers is committed to providing professional, high-quality tax agent and accounting services. If a client has a complaint regarding the tax agent services we have provided, we encourage them to contact us so we can work towards a prompt and fair resolution.

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Step 1: Contact Our Team

If you have a complaint about the services provided by Graphite Business Advisers, please contact our Sales and Administration Team Leader in writing.

Email: tax@gbadvisers.com.au

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When submitting a complaint, please include:

• Your name and contact details

• A description of the issue or concern

• Any relevant documentation or supporting information

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We will review the matter and work with you to resolve the complaint professionally, respectfully, and as quickly as possible.

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Step 2: Escalation to the Tax Practitioners Board (TPB)

If the complaint cannot be resolved internally, or if you are dissatisfied with the outcome, you may lodge a complaint with the Tax Practitioners Board (TPB).

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The TPB is the Australian Government body responsible for regulating tax practitioners.

Complaints can be submitted online using the TPB complaint form:

https://myprofile.tpb.gov.au/complaints/

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Further information about the TPB complaints process can be found here:

https://www.tpb.gov.au/complaints

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